The Booking:
Your contract is with Ya Noor Tour and Travels (Ya Noor Hajj And Umrah Services) . A contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits. All the relevant section must be correctly and fully completed. We can only accept booking form signed as this confirms that you and other people on the tour accept our booking terms and condition and are entering into the contract.
Payments:
For the services contracted, 50% advance payment should be made to hold
the booking on a confirmed basis and the balance amount can be paid at least 7
days prior to your date of departure from your country. We hold the right to
decide upon the amount to be paid as an advance payment, based on the nature of
services and the time left for the commencement of the services. Apart from the
above in some cases like special train journeys, hotel or resort bookings during
the peak season (X-Mas, New Year) full payment is required to be sent in
advance
Cancellations:
If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received by Ya Noor Tour and Travels (Ya Noor Hajj And Umrah Services). As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale:
|
Number of days before departure |
Amount of Cancellation charges |
|
More than 28 Days |
Deposit only |
|
27-14 Days |
50% of the Tour Cost |
|
13-07 Days |
75% of the Tour Cost |
|
06 Days or less |
100% of the Tour Cost |
Liability:
The company does not own or control hotels, coach or other facilities
mentioned in the tour. As an operator of the package tour therefore, we cannot
be held liable.
We do take all reasonable steps in ensuring that the organization
maintains standards and provide a service that is acceptable to the passengers.
The information within this website has been compiled with all reasonable care
and is correct to the best knowledge of the company and is published in good
faith.
Complaints
We do our best to give passengers travelling on any of our holidays, an enjoyable and trouble free vacation but occasionally plans go wrong. Should you have any complaint, please inform your tour manager (at the same time), who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint. Any disputes between clients and Yanoor Travels (Ya Noor Hajj And Umrah Services). Shall be governed by Jurisdiction on India.
Passports & Visas
To travel to India from overseas countries except for the citizen of
Nepal & Bhutan, one needs a 06 months valid passport and a valid Visa. And
processing of Passport and Visa are not included in the tour cost.
Early Check-in / Late Check -out
Please note that standard check-in / Checkout time in most hotels is
1200 Hrs. (IST). Therefore cost of early check-in or Late check-out is not
included in the tour cost. We can always make a request for early check-in or
late checkout if required but we do not guarantee that, that entirely depend
upon the policy of the hotel, time of the year and availability of the room.
Extra Uses of our Vehicle
Please note that cost of the vehicle (car / coaches with the driver)
does not include extra usage of vehicle like after transfer or after
sightseeing until or unless it is mentioned in the itinerary.
Rights to amend the itinerary if required
Tour once commenced will strictly go as per the itinerary finalized. In
case of events and circumstances beyond our control, we reserve the right to
change all or parts of the contents of the itinerary for safety and well being
of our esteemed passengers.
Surcharge
The Price of your travel arrangement is subject to surcharges in case of
sudden hike in fuel prices, schedule airfare and any taxes levied by the
government. Even in this case, we will try to absorb an amount of 2%, amount
exceeding over 2% will be surcharged.
Our Liability
Yanoor Travels (Ya Noor Hajj And Umrah Services) accepts the liability for those
arrangements for your holiday, which are wholly within our control and
therefore, accept liability to clients for the negligence of our employees.
However, we would like to draw attention to the following circumstances, which
fall outside our direct control or where for some reason we are not prepared to
accept liability.
The Company shall, in no circumstances whatsoever be liable to the
client or any person travelling with him or her for: Any death, personal
injury, sickness accidents, loss delay, discomfort, increased expenses,
consequential loss and / or damage or theft howsoever caused;
Any act, omission, default of any independent contractor or other person or by any servant or agents employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person travelling with him howsoever caused. Yanoor Travels (Ya Noor Hajj And Umrah Services) are unable to take liability for commercial arrangements out of our control such as natural disasters, industrial disputes, reason of threat or war, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of the airports and sea ports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond our control.
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